Frequently Asked Questions

• Can my logo be turned into a pin? −
  Yes, most logos, artwork, badges, club emblems, and illustrations can be turned into custom enamel pins.
• What is the minimum order quantity? −
  The minimum order quantity is 10 pieces.
• Can I order just 1 pin? −
  No, custom enamel pins require a minimum order of 10 pieces because a custom mold must be made for your design.
• Can I use multiple colors in my pin? −
  Yes, enamel pins can include multiple colors based on your design.
• Are all colors possible? −
  Yes, most colors are possible. We will match your artwork as closely as possible.
• What type of enamel pins are these? −
  These are soft enamel pins, which have raised metal lines and slightly recessed color areas.
• What does raised metal effect mean? −
  The metal outlines sit slightly higher than the enamel colors, giving the pin a premium textured look.
• Will I get a mockup before production? −
  Yes, you can request a mockup while placing your order. We will send it in approximately 1–2 business days.
• Can I revise the mockup? −
  Yes, the mockup can be revised based on your suggestions before production begins.
• Do you start production before mockup approval? −
  No, if you request a mockup, production begins only after you approve the design.
• What if I forget to request a mockup? −
  Please mention it in the order notes or contact us as soon as possible after ordering.
• Where do I add design instructions? −
  Please use the order notes box to share your preferred size, colors, backing choice, or any special design details.
• What file should I upload? −
  Clear logo files, PNG, JPG, PDF, AI, SVG, or high-quality artwork files work best.
• Can you work with a screenshot? −
  Yes, we can usually work with a clear screenshot, but vector or high-resolution files are better.
• Can small text be added to the pin? −
  Yes, but very tiny text may need to be simplified so it remains readable on the final pin.
• Can detailed artwork be made into a pin? −
  Yes, but some very small details may need to be adjusted for clean production.
• Can you make pins for clubs or teams? −
  Yes, custom pins are perfect for clubs, teams, schools, organizations, and membership groups.
• Can I choose the pin size? −
  Yes, you can choose from the available size options when placing your order.
• Can you make a larger size than listed? −
  Yes, larger sizes may be possible. Please contact us for custom pricing.
• Can I choose the backing? −
  Yes, available backing options may include butterfly clasp, deluxe clasp, magnet clasp, or safety pin.
• Can gradients or shadows be used? −
  Enamel pins work best with solid colors. Gradients and shadows may need to be simplified into solid color sections.
• Can I get a magnet backing? −
  Yes, magnet backing may be available and is useful when you do not want to pierce clothing.
• Why does production take 10–12 days? −
  Custom enamel pins go through mold creation, metal shaping, enamel coloring, polishing, plating, quality checking, and packaging.
• Should I choose rush production? −
  Choose rush production if your order is time-sensitive. For the best quality and no urgency, standard production is recommended.
• Do you offer express shipping? −
  Yes, express shipping is available at checkout if you need faster delivery after production.
• Are enamel pins waterproof? −
  They are durable for normal wear, but we recommend avoiding prolonged water exposure to protect the finish.
• What happens after I place my order? −
  Upload your artwork, add notes, request a mockup if needed, approve the mockup, then we begin production.
• Can I contact you before ordering? −
  Yes, message us before ordering if you need help with size, design, quantity, or larger custom options.