Frequently Asked Questions

1. How Does Customization Work?

Ordering a custom piece is simple:

  1. Choose your product — select a brooch, necklace, cufflink, or other piece from our store.
  2. Add your details — enter your name, initials, or logo in the order notes, or upload your design file during checkout.
  3. Design guidelines — for logo brooches, please use simple artwork with clear lines. Avoid gradients, shading effects, and complex color transitions. For multi-color or detailed enamel designs, see our Enamel Brooch listing.
  4. Mockup review — ON REQUEST only, we'll send a digital mockup for your approval before production begins. Please respond within a week to avoid delays. Unanswered emails may result in order production.
  5. We craft your piece — Your order goes into production and ships directly to you.

Questions about your design? Email us at contact@customjewelcompany.com before placing your order.

2. What Materials & Finishes Are Available?

All our pieces are crafted from high-grade stainless steel / environmentally friendly titanium steel — hypoallergenic, fade-resistant, and built for daily wear.

Available finishes:

  • 18K Gold Plated
  • Silver
  • Rose Gold
  • Black Finish

Backing options (brooches):

  • Butterfly Clasp
  • Safety Pin
  • Magnetic Attachment (on enamel pins and some staintless steel pins)

Standard size: 3–5 cm (1–2 inches) in the longest dimension. Larger sizes are available at an extra cost — please contact us before ordering if you need a size above 2 inches.

3. How Long Does Production & Delivery Take?

All our products are made to order, so we ask for your patience while we craft your piece.

  • Standard timeline: 2–3 weeks from order confirmation (production + shipping).
  • You'll receive a tracking number once your order has been dispatched.
  • If your order is in transit for more than 45 days, you are eligible for a full refund or replacement — no questions asked.

Need it by a specific date? Contact us at contact@customjewelcompany.com before ordering and we'll let you know what's possible.

4. Do You Ship Internationally?

Yes — we ship worldwide. Delivered Duties Paid (DDP) is available for the following countries, meaning no surprise customs fees on delivery:

United States, United Kingdom, European Union, Australia, Canada, UAE, Saudi Arabia, Japan, and more.

For countries not listed above, local import duties may apply. Contact us if you have questions about your destination.

5. Can I Order in Bulk for Corporate or Events?

Absolutely — bulk and corporate orders are a specialty. We regularly produce custom logo brooches, name pins, and accessories for businesses, teams, conferences, and events.

  • Contact us at contact@customjewelcompany.com with your logo, quantity, finish preference, and deadline.
  • We'll provide a quote and confirm feasibility before you place the order.
  • Minimum order quantities and pricing tiers vary by product — reach out for details.

6. Can I Return or Cancel My Order?

Because every piece is made specifically for you, custom items are non-returnable unless they arrive defective, damaged, or incorrect.

  • Cancellations: accepted within 24 hours of placing your order, provided production has not yet begun.
  • Defective or incorrect items: contact us within 30 days of receiving your order and we'll make it right.
  • Refunds: approved refunds are processed within 3–5 business days.
  • EU customers: custom-made products are exempt from the 14-day statutory right of withdrawal under EU consumer law.

7. How Do I Care for My Piece?

  • Store in a cool, dry place away from direct sunlight.
  • Avoid prolonged contact with water, perfume or harsh chemicals.
  • Polish gently with a soft cloth to maintain shine.

Still Have Questions?

We're happy to help. Reach out via our Contact page or email contact@customjewelcompany.com and we'll get back to you promptly.